数字化供电所让客户“一网通办”业务
为方便用户办理所需业务，供电公司打造数字化供电所，让客户“一网通办”电网业务。
Power supply stations now have a 'smart hub'
Used the 'Digital Power Supply Station' APP to complete business processes such as information verification, survey, electronic contract signing, and tool borrowing and use, and completed the new installation work 4 hours later. Since having the 'Digital Power Supply Station', work efficiency has improved and customer satisfaction has also increased.
Digital empowerment promotes transformation, intelligent services deliver real results
Comprehensively build 'digital' power supply stations, let services be supported by 'data', use 'intelligent' operation and maintenance, internally promote empowerment and burden reduction, quality and efficiency improvement at grassroots power supply stations, and externally perceive, respond, and serve before customer demands, achieve zero-perception customer service, and comprehensively improve the service efficiency and customer satisfaction of grassroots power supply stations.
Build a one-stop digital business support system for power supply stations
Using the 'cockpit' management function of the digital power supply station full-business support platform, it took only 10 minutes to view the indicators of the 7 power supply stations under its jurisdiction and the work tasks to be carried out that day, such as customer meter installation and collection operation and maintenance.
What is a digital power supply station?
A digital power supply station refers to the use of digital technologies such as information technology, Internet of Things technology, and cloud computing technology to carry out intelligent and automated upgrading and transformation of power supply stations in the power system, realizing the digitization and automation of the monitoring, management, operation, and maintenance processes of the power system.
数智化供电所全业务管理平台
“通过数字化供电所全业务支撑平台的管理‘驾驶舱’功能，我们可实时查看供电所各项工作开展及指标完成情况，及时发现供电所存在的管理问题及专业短板，直接派发工单进行督办治理。”
湖南省张家界高家坪供电所智慧升级
湖南省张家界高家坪供电所智慧升级，崭新的智慧营业厅为用户带来全新办电体验，供电公司推进数字化综合示范建设，充分利用数字新技术进行了一系列创新实践，为服务升级和业务提效赋能。
湖南省益阳桃花江供电所转型升级
供电所营业厅升级改造工作，形成综合型、服务型、智能型，线上线下一体化营业厅，在营业厅重新规划功能分区，集智能化设备、综合能源展示、新零售业务展示及自助终端办理于一体，积极拓展新型业态
智能供电服务营业厅全面转型升级
智能供电服务营业厅依托互联网、智能体验、自助互动等进行了营业厅“三型一化”（服务型、体验型、智慧型、线上线下一体化）全面转型升级。