Digital and intelligent transformation of power supply business halls refers to using digital technologies and data analysis methods to optimize and improve the operations, services, management, and other aspects of power supply business halls, so as to achieve a more efficient and higher-quality service experience and higher customer satisfaction.
Used the 'Digital Power Supply Station' APP to complete business processes such as information verification, survey, electronic contract signing, and tool borrowing and use, and completed the new installation work 4 hours later. Since having the 'Digital Power Supply Station', work efficiency has improved and customer satisfaction has also increased.
Comprehensively build 'digital' power supply stations, let services be supported by 'data', use 'intelligent' operation and maintenance, internally promote empowerment and burden reduction, quality and efficiency improvement at grassroots power supply stations, and externally perceive, respond, and serve before customer demands, achieve zero-perception customer service, and comprehensively improve the service efficiency and customer satisfaction of grassroots power supply stations.
Using the 'cockpit' management function of the digital power supply station full-business support platform, it took only 10 minutes to view the indicators of the 7 power supply stations under its jurisdiction and the work tasks to be carried out that day, such as customer meter installation and collection operation and maintenance.
A digital power supply station refers to the use of digital technologies such as information technology, Internet of Things technology, and cloud computing technology to carry out intelligent and automated upgrading and transformation of power supply stations in the power system, realizing the digitization and automation of the monitoring, management, operation, and maintenance processes of the power system.
“通过数字化供电所全业务支撑平台的管理‘驾驶舱’功能，我们可实时查看供电所各项工作开展及指标完成情况，及时发现供电所存在的管理问题及专业短板，直接派发工单进行督办治理。”
“数字化报表可以帮助我进行日常零度户查询、故障统计等工作，为我们的工作节省了时间，提高了效率。”
“请采集及计量班尽快接单，按时限到达现场查看表计异常原因……”供电公司指挥中心员工利用大四Ⅳ派发主动服务工单到i国网，督促其开展主动服务工作。这是该公司加强工单管控，提升服务水平，助力提质增效工作落实的一个缩影。
随着客户侧业务办理途径选择多样化、“网上国网”APP等线上渠道便捷化，用电客户服务工作正逐步从线下传统柜台式向线上新型智能式引流，营业厅的角色和定位也逐渐发生改变。为进一步促进营业厅转型升级，该公司根据省、市公司工作部署，迅速行动，认真筹划并扎实推进“三型一化”营业厅转型升级工作,大力提升供电服务的质效。
